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GLOSSARY TERMS

The FCBA and EFTA guidelines cover:

• Any charges or electronic fund transfers that were neither made nor authorized by you
  
• Charges or electronic fund transfers that show the wrong amount or date, or that are identified incorrectly
  
• Computation errors
  
• Incorrectly recorded payments, credits, or electronic fund transfers
  
• Failure to mail or deliver credit billing statements to your current address, when the address was received by the creditor in writing at least 20 days before the billing period ended
  
• Any explanations or documentation requested by you regarding possible errors with charges or electronic fund transfers

The FCBA covers accounts such as credit cards, department store accounts, and overdraft checking accounts. It does not apply to loans or credit sales paid on a fixed schedule, like automobile loans. The EFTA covers electronic fund transfers, such as ATM transactions, point-of-sale debit transactions, and other electronic banking transactions.

For further information regarding these laws and other consumer and credit-related rights, visit the Federal Trade Commission's web site at www.ftc.gov.

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